Privacy Policy
Trustlink Healthcare Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we may collect, use and protect information when you visit our website or contact us about our care services.
Information We Collect
We may collect personal information that you voluntarily provide when you contact Trustlink Healthcare Ltd, including through our website enquiry form, by email or by telephone.
This may include your name, email address, telephone number where provided, information you include within an enquiry or message, and any other information you choose to provide when discussing your care or support requirements.
Please only provide information that is relevant to your enquiry.
We may also collect limited technical information when you visit our website, such as your IP address, browser type, device information, referring website and the date and time of your visit.
How We Use Your Information
We may use the information you provide to:
- Respond to your enquiry.
- Discuss the care or support you are looking for.
- Arrange an assessment or further conversation where appropriate.
- Provide information about our care services.
- Communicate with you about an existing or prospective care arrangement.
- Maintain appropriate business and administrative records.
- Meet our legal and regulatory obligations.
- Protect the security and proper operation of our website and services.
We will only use personal information where we have an appropriate lawful basis for doing so.
Care and Health Information
When you enquire about care services, you may choose to provide information concerning a person's health, medical circumstances, disability or care requirements.
This type of information can be particularly sensitive and may constitute special category personal data under UK data protection law.
Where such information is provided to us, we will only process it where necessary and where we have an appropriate lawful basis and condition for doing so.
Sharing Your Information
Trustlink Healthcare Ltd does not sell or rent your personal information.
We may share information with trusted service providers or professional advisers where this is necessary to operate our business, provide our services, maintain our website or comply with our legal obligations.
Where third parties process personal information on our behalf, we expect them to handle that information securely and only for the purposes for which it has been provided.
We may also disclose information where required by law, regulation, court order or another lawful authority.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet any legal, regulatory, accounting or reporting requirements.
The appropriate retention period may depend on the nature of your enquiry and whether you subsequently receive services from Trustlink Healthcare Ltd.
Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Cookies
Our website may use cookies and similar technologies to help the website function correctly and to understand how visitors use it.
Cookies are small files stored on your device by your web browser.
Some cookies may be necessary for the website to function. Other cookies, where used, may require your consent.
You can control or disable cookies through your browser settings, although doing so may affect the operation of some website features.
Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, such as mapping services.
Those organisations may process information according to their own privacy policies. Trustlink Healthcare Ltd is not responsible for the privacy practices of third-party websites that we do not control.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your personal information in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to certain uses of your personal information.
- Request transfer of certain information where applicable.
- Withdraw consent where our processing relies upon your consent.
These rights are subject to certain legal conditions and exceptions.
If you would like to exercise any of these rights, please contact us using the details below.
You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.
Changes to This Privacy Policy
Trustlink Healthcare Ltd may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.
We recommend reviewing this page periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or how Trustlink Healthcare Ltd handles your personal information, please contact us:
Trustlink Healthcare Ltd
86 Victoria Road
Stoke-on-Trent
ST4 2JX
Telephone: 01782 323933
Email: info@trustlinkhealthcare.com